"Getting your MWEB Fibre up and running is easy as 1-2-3" - Not!!!

I have recently had a fibre connection done (Mon 9 Oct) after much struggling with Vumatel and MWeb. On contacting the call centre to ascertain when I would be activated and receive my router (which I was billed for on Tuesday morning), I was told the line would be activated on Tuesday and the router would be installed before the end of the week. It is now the end of the week and I when I contacted the call centre I was told that this would only happen next week !! The email which I received from Mweb welcomed me to the service (which I dont yet have) and describes how easy it is to connect and how one can be assisted - none of which is true !!!