1 reviews | Active since Sept 2016
Getting less than a quarter of what I'm paying for. Such *****.
<p>I'm paying for a 6mb/s uncapped package, which is incredibly expensive. </p> <p>But the download speed that they are giving me is NOWHERE NEAR what the package is supposed to give me. So I'm paying double the price I should be, because the base download speed is less than half, almost a third of what I am suppose to be getting.</p> <p> </p> <p>AND, on top of that, they constantly throttle my connection FOR ABSOLUTELY NO REASON. I barely get to download anything, and I get throttled already. So they slow down my speed by MORE THAN HALF of the already slow speeds.</p> <p> </p> <p>SO, I'm paying about FOUR times as much as I should be paying for such a slow speed.</p> <p> </p> <p>AND, they throttle me even more, till my speed is so slow that I can barely download anything without the download failing due to slow speeds.</p> <p> </p> <p>This is just INCREDiBLY GREEDY and INCREDIBLY STUPID.</p> <p> </p> <p>This is why foreigners think South Africa is such a huge joke. We look like cavedwellers. They all get upset at the prices they have to pay for such slow connections, but they don't know that their connection speeds aren't what they're actually at the speed they're paying for. So they are basically getting ****med, like the rest of us stuck in this hellhole.</p>
Good afternoon Pieter
We have tried unsuccessfully to contact you since this complaint was posted.
Our calls remain unanswered, please call us and provide an alternate contact number in order for us to assist you or a convenient time for us to contact you.
We have in the meantime escalated your query to the relevant department to address it with a matter of urgency.
Kind regards
MWEB Client Services
Good afternoon Pieter
We have tried unsuccessfully to contact you since this complaint was posted.
Our calls remain unanswered, please call us and provide an alternate contact number in order for us to assist you or a convenient time for us to contact you.
We have in the meantime escalated your query to the relevant department to address it with a matter of urgency.
Kind regards
MWEB Client Services
Good Day Pieter,
Thanks for taking the time to respond to us.
We checked your line and its currently syncing at 2Mbps, which would explain the speeds you are obtaining.
Your account is not showing any throttling being imposed on it either.
You will not obtain the 6Mbps speeds your data is set to, if the line is syncing at 2Mbps. Theoretically, the speeds will max out at 2Mbps due to this.
I would suggest making contact with Telkom in order to upgrade the line speeds, in order for you to take advantage of the package speeds.
Please let us know should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Good Day Pieter,
Thanks for taking the time to respond to us.
We checked your line and its currently syncing at 2Mbps, which would explain the speeds you are obtaining.
Your account is not showing any throttling being imposed on it either.
You will not obtain the 6Mbps speeds your data is set to, if the line is syncing at 2Mbps. Theoretically, the speeds will max out at 2Mbps due to this.
I would suggest making contact with Telkom in order to upgrade the line speeds, in order for you to take advantage of the package speeds.
Please let us know should you require any further feedback or assistance.
Kind regards
MWEB Client Services
