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Gerard
1 reviews | Active since Dec 2024
29 May 2026, 11:11
Gerard
Still nothing has been done mweb is one of the most poor service providers ever up too now the problem has ot been resolved
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
29 May 2026, 11:16Hi Gerard, We understand your frustration, however we don’t currently have the context or account details related to your issue to be able to assist or check what has already been done.To properly investigate and provide an update on why the problem is still unresolved, please share your account details and a brief description of the issue via private message so it can be escalated to the relevant team.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply29 May 2026, 11:16
Official
Hi Gerard, We understand your frustration, however we don’t currently have the context or account details related to your issue to be able to assist or check what has already been done.To properly investigate and provide an update on why the problem is still unresolved, please share your account details and a brief description of the issue via private message so it can be escalated to the relevant team.Kind regards,
The Mweb Team
The Mweb Team
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Gerard's updateReviewer Update
29 May 2026, 11:35I have shared all my account details this is like the 7th doing that but still no response seriously I dont know anymore I am paying for a service that I am not enjoying
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Gerard's update29 May 2026, 11:35
Reviewer Update
I have shared all my account details this is like the 7th doing that but still no response seriously I dont know anymore I am paying for a service that I am not enjoying
Mweb's replyOfficial
29 May 2026, 11:43Hi Gerard, We understand your frustration, especially if you have already shared your account details multiple times without seeing progress. This is not the experience we aim to provide, particularly when you are paying for a service that is not meeting your expectations. To assist further and ensure your case is correctly linked to the current investigation, please provide a brief description of the specific issue you are currently facing (for example: no connectivity, slow speeds, or intermittent service), along with your most recent reference number if available. This will help us avoid duplication and ensure the correct team picks up your case without further delay. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply29 May 2026, 11:43
Official
Hi Gerard, We understand your frustration, especially if you have already shared your account details multiple times without seeing progress. This is not the experience we aim to provide, particularly when you are paying for a service that is not meeting your expectations. To assist further and ensure your case is correctly linked to the current investigation, please provide a brief description of the specific issue you are currently facing (for example: no connectivity, slow speeds, or intermittent service), along with your most recent reference number if available. This will help us avoid duplication and ensure the correct team picks up your case without further delay. Kind regards,
The Mweb Team
The Mweb Team