Genuinely Worse Than Eskom

Avoid Mweb at All Costs – A Nightmare of Epic Proportions

If you’re considering Mweb for your internet services, think again. It is easier to manage an issue with Eskom than to get Mweb to resolve a problem. I am writing this review not out of frustration but as a sincere warning to anyone considering entrusting this company with their internet needs: you will have no recourse when things go wrong.

Over the past months, I have faced consistent and issues with my internet. Rather than taking accountability and resolving the problems, Mweb’s approach has been nothing short of a blame game. They will blatantly point fingers at their business partners—Openserve, Vumatel, or CCD Couriers—but when you follow up with these companies, they will not even have records of any queries from Mweb.

This cycle of deflection and inaction is not just frustrating; it’s appalling. Their customer service staff are dismissive and ineffective, providing no meaningful assistance. Any attempt to escalate the issue or seek resolution is met with the same excuses and zero progress.

The result? Countless hours wasted, financial losses incurred, and ongoing disruption to my work and life.

I urge anyone reading this who has suffered financial losses or undue stress due to Mweb’s abysmal service to contact me. We can explore the possibility of a class action lawsuit against this company. Thousands of us are enduring the same nightmare, and it’s time we hold Mweb accountable for their failure to deliver the service we pay for.

Mweb is not just ***********; they are a liability. Don’t fall victim to their negligence.