YA
Yahya A
1 reviews | Active since Jul 2011
05 Feb 2015, 23:48
General Service good,nitty-gritty sucks
I generally have had excellent service from Mweb, especially on Twitter. However, I find that when there is a finer problem, rather than the general \can't connect""; that may not be important;but a WHOLE MEG less is a big deal to me! I discovered the problem is that the ADSL modulation has reverted to ADSL G rather than ADSL 2+.<br> MwebGuys response after trying to troubleshoot? \""I'm sorry"
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Mweb's replyOfficial
06 Feb 2015, 09:23Hello yatiya,
Thank you for bringing this to our attention.
Our customer care representative has made contact with you regarding the query.
The line Modulation is set to ADSL 2+ at the exchange and the line is stable. We are therefore not able to log an ADSL line fault to Telkom.
There is noise on the phone line, which could have an impact on the SNR reading for your ADSL line.
Therefore we suggested that you log a voice line fault with Telkom to get noise issue resolved.
Please provide us feedback when Telkom have addressed the noise, in order for us to verify if it has positively impacted on your ADSL.
Kind Regards
MWEB Client Services
Thank you for bringing this to our attention.
Our customer care representative has made contact with you regarding the query.
The line Modulation is set to ADSL 2+ at the exchange and the line is stable. We are therefore not able to log an ADSL line fault to Telkom.
There is noise on the phone line, which could have an impact on the SNR reading for your ADSL line.
Therefore we suggested that you log a voice line fault with Telkom to get noise issue resolved.
Please provide us feedback when Telkom have addressed the noise, in order for us to verify if it has positively impacted on your ADSL.
Kind Regards
MWEB Client Services
Mweb's reply06 Feb 2015, 09:23
Official
Hello yatiya,
Thank you for bringing this to our attention.
Our customer care representative has made contact with you regarding the query.
The line Modulation is set to ADSL 2+ at the exchange and the line is stable. We are therefore not able to log an ADSL line fault to Telkom.
There is noise on the phone line, which could have an impact on the SNR reading for your ADSL line.
Therefore we suggested that you log a voice line fault with Telkom to get noise issue resolved.
Please provide us feedback when Telkom have addressed the noise, in order for us to verify if it has positively impacted on your ADSL.
Kind Regards
MWEB Client Services
Thank you for bringing this to our attention.
Our customer care representative has made contact with you regarding the query.
The line Modulation is set to ADSL 2+ at the exchange and the line is stable. We are therefore not able to log an ADSL line fault to Telkom.
There is noise on the phone line, which could have an impact on the SNR reading for your ADSL line.
Therefore we suggested that you log a voice line fault with Telkom to get noise issue resolved.
Please provide us feedback when Telkom have addressed the noise, in order for us to verify if it has positively impacted on your ADSL.
Kind Regards
MWEB Client Services