NG
Nicolette G
1 reviews | Active since Jun 2019
06 May 2026, 16:36
Gcobisa assisted me on whats app
Gcobisa assisted me on whats app. Oh my word this consultant had so much patience with me. We were online from about 1130 to 1620 Guiding me thru the set up of my device and troubleshooting with me. Problem not solved so a query has been logged. You need more patient people like this in our customer care. Thans Nicky G
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Mweb's replyOfficial
06 May 2026, 16:43Hi Nicolette, we understand how important it is to receive patient, thorough support, especially when troubleshooting a device takes time and doesn’t always resolve immediately. It’s great to hear that Gcobisa was able to guide you through the setup and troubleshooting with such dedication and patience throughout the day, even while the issue was still ongoing. We appreciate you taking the time to share this experience. We see that a query has now been logged, and this will be picked up further so the issue can be properly investigated and resolved. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply06 May 2026, 16:43
Official
Hi Nicolette, we understand how important it is to receive patient, thorough support, especially when troubleshooting a device takes time and doesn’t always resolve immediately. It’s great to hear that Gcobisa was able to guide you through the setup and troubleshooting with such dedication and patience throughout the day, even while the issue was still ongoing. We appreciate you taking the time to share this experience. We see that a query has now been logged, and this will be picked up further so the issue can be properly investigated and resolved. Kind regards,
The Mweb Team
The Mweb Team