GAT VOL !
<p>I relocated a month ago and my internet is still down. Telkom line is working 100 percent! Technical Support takes 2 days to answer an email an still dont know *** they are doing!? Incompotent !! And then they exspect full payment for a service that is non existant! Worst service ever!!!</p>
Good Day Jaco
Thank you for taking the time to make contact with us.
I tried reaching you via Telephone, unfortunately I could not reach you.
The new DN number: *** I have now added to your account.
There is still a DN number: *** listed. Please confirm if we should remove the number.
Please reboot the router for a few minutes, you should be able to connect now.
If you still encounter an issue, please let us know in order for us to ensure you are assisted.
We await your feedback.
Kind regards
MWEB Client Services
Best regards,
Good Day Jaco
Thank you for taking the time to make contact with us.
I tried reaching you via Telephone, unfortunately I could not reach you.
The new DN number: *** I have now added to your account.
There is still a DN number: *** listed. Please confirm if we should remove the number.
Please reboot the router for a few minutes, you should be able to connect now.
If you still encounter an issue, please let us know in order for us to ensure you are assisted.
We await your feedback.
Kind regards
MWEB Client Services
Best regards,
Good day
Thank you the problem is solved!
It seems to me the DN number is the land line number? As far as I know the number did not change but acording to your response it seems it did. If so its working now, I would have to check with telkom to make sure. I appreciate the help and in future would use hellopeter if I have any problems. Thank you once again, this is the kind of help I exspected from mweb technic, did not know the good guys are hiding here lol
Regards
Jaco Groenewald
Good day
Thank you the problem is solved!
It seems to me the DN number is the land line number? As far as I know the number did not change but acording to your response it seems it did. If so its working now, I would have to check with telkom to make sure. I appreciate the help and in future would use hellopeter if I have any problems. Thank you once again, this is the kind of help I exspected from mweb technic, did not know the good guys are hiding here lol
Regards
Jaco Groenewald
Good day Jaco,
Thank you for taking the time to provide us your feedback.
We will be looking into the service issue you have raised and will address it via our internal processes.
You do have the option to make contact with us via our Social Media Team, via Facebook, Twitter and My Broadband.
Please do not hesitate to contact us should you require any further assistance.
Have a great day!!
Kind regards
MWEB Client Services
Best regards,
Good day Jaco,
Thank you for taking the time to provide us your feedback.
We will be looking into the service issue you have raised and will address it via our internal processes.
You do have the option to make contact with us via our Social Media Team, via Facebook, Twitter and My Broadband.
Please do not hesitate to contact us should you require any further assistance.
Have a great day!!
Kind regards
MWEB Client Services
Best regards,