Garbage customer service.
Account was paid, the promise an automated reconnection, which does not happen, I called monday and held on for 3 hours, today I was caller number two for 1hour 20 minutes, and just when I was caller number one the caller termintated abruptly. The customer service is ******* so much that end of this month I am moving to another ISP, I urge everyone that if you dont want to be depressed by garbage service dont subscribe to MWEB, its as if they hired one customer service agent to do all the work. you will hold the whole day and end up not getting through in the end.
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Replies (4)
Mweb's replyOfficial
09 Jun 2026, 10:18Hi Mbali,We understand how frustrating it must be to wait for extended periods trying to get support after making payment, especially when your service has been disconnected. When you’re trying to get back online, the process should be straightforward and supportive, not something you have to battle through.This experience has clearly not met the level of support and accessibility you should expect when reaching out for assistance.To get this addressed, we have arranged for the Finance Team to reach out to you directly and assist with reviewing your account, confirming the payment status, and ensuring the reconnection process is handled correctly.If you need any further help, please feel free to send us a direct message on Hello Peter, and we’ll gladly continue assisting you.We will continue to follow up internally to ensure your account is resolved and your service is restored so you can get back online without further delays.Kind regards,
Mweb Team
Mweb Team
Mweb's reply09 Jun 2026, 10:18
Official
Hi Mbali,We understand how frustrating it must be to wait for extended periods trying to get support after making payment, especially when your service has been disconnected. When you’re trying to get back online, the process should be straightforward and supportive, not something you have to battle through.This experience has clearly not met the level of support and accessibility you should expect when reaching out for assistance.To get this addressed, we have arranged for the Finance Team to reach out to you directly and assist with reviewing your account, confirming the payment status, and ensuring the reconnection process is handled correctly.If you need any further help, please feel free to send us a direct message on Hello Peter, and we’ll gladly continue assisting you.We will continue to follow up internally to ensure your account is resolved and your service is restored so you can get back online without further delays.Kind regards,
Mweb Team
Mweb Team
's updateReviewer Update
09 Jun 2026, 14:29I'm am still waiting for a reconnection I'm holding on the call and I'm holding on the chat. I wonder if who will pay the phone bill. Trying to get service.
I wish there was an attachment icon so I could attach the durations and amount of times I have been calling and texting. I will make sure I campaign hard and share my experience in all social platforms screen shot of the phone bill I will incur because of a simple reconnection. I'm yet to receive a call or communication. Can the manager or any executive call ur contact centre now and come back to tell me what is their experience
I wish there was an attachment icon so I could attach the durations and amount of times I have been calling and texting. I will make sure I campaign hard and share my experience in all social platforms screen shot of the phone bill I will incur because of a simple reconnection. I'm yet to receive a call or communication. Can the manager or any executive call ur contact centre now and come back to tell me what is their experience
's update09 Jun 2026, 14:29
Reviewer Update
I'm am still waiting for a reconnection I'm holding on the call and I'm holding on the chat. I wonder if who will pay the phone bill. Trying to get service.
I wish there was an attachment icon so I could attach the durations and amount of times I have been calling and texting. I will make sure I campaign hard and share my experience in all social platforms screen shot of the phone bill I will incur because of a simple reconnection. I'm yet to receive a call or communication. Can the manager or any executive call ur contact centre now and come back to tell me what is their experience
I wish there was an attachment icon so I could attach the durations and amount of times I have been calling and texting. I will make sure I campaign hard and share my experience in all social platforms screen shot of the phone bill I will incur because of a simple reconnection. I'm yet to receive a call or communication. Can the manager or any executive call ur contact centre now and come back to tell me what is their experience
's updateReviewer Update
09 Jun 2026, 15:28No the service is still not connected, I have restarted done everything.
I can be contacted on ***. Please call after 30 minutes I'm in a meeting
I can be contacted on ***. Please call after 30 minutes I'm in a meeting
's update09 Jun 2026, 15:28
Reviewer Update
No the service is still not connected, I have restarted done everything.
I can be contacted on ***. Please call after 30 minutes I'm in a meeting
I can be contacted on ***. Please call after 30 minutes I'm in a meeting
Mweb's replyOfficial
09 Jun 2026, 15:33Hello Mbali,
We have logged an urgent follow-up with the Finance team, who are actively reviewing your profile. They will advise on the reconnection status ASAP.
Kind regards,
The Mweb Team
We have logged an urgent follow-up with the Finance team, who are actively reviewing your profile. They will advise on the reconnection status ASAP.
Kind regards,
The Mweb Team
Mweb's reply09 Jun 2026, 15:33
Official
Hello Mbali,
We have logged an urgent follow-up with the Finance team, who are actively reviewing your profile. They will advise on the reconnection status ASAP.
Kind regards,
The Mweb Team
We have logged an urgent follow-up with the Finance team, who are actively reviewing your profile. They will advise on the reconnection status ASAP.
Kind regards,
The Mweb Team