BG
Bill G
1 reviews | Active since Mar 2020
25 May 2026, 12:42
Furious with MWeb....
The day started with me wanting to talk to someone in the MWeb Accounts department.
Sigh.... Tried their call centre.... validation takes 10 minutes... then a queue and then the call crashed ot.
Moved to LinkedIn. Explained my frustration. MWeb rep**** and asked for a DM on LInkedIn. I duly did so... and then repeating that I want to talk to a person in the Accounts Department.
I then get queried about what the query is and I need to be verified... to be able to answer the query.
Can someone, who can talk and works in the Accounts Department, give a call? My account number is - ***1.... I don't hide behind technology...
Helpful (0)
Replies (5)0
Replies (5)
Mweb's replyOfficial
25 May 2026, 12:56Hi Bill,
We understand how frustrating it is to spend so much time trying to reach the right department, only to feel blocked by repeated verification steps and disconnected calls. Wanting to speak directly to someone in Accounts for clear, human assistance is completely reasonable, and this experience did not meet that expectation.
We would appreciate the opportunity to assist and help move this forward properly. Please send us a direct message on Hello Peter with a detailed description of your billing query. This will allow the relevant team to review the matter thoroughly and determine the best way to proceed.
We remain focused on improving how support is delivered and ensuring your query is handled appropriately.
Kind regards,
Mweb Team
We understand how frustrating it is to spend so much time trying to reach the right department, only to feel blocked by repeated verification steps and disconnected calls. Wanting to speak directly to someone in Accounts for clear, human assistance is completely reasonable, and this experience did not meet that expectation.
We would appreciate the opportunity to assist and help move this forward properly. Please send us a direct message on Hello Peter with a detailed description of your billing query. This will allow the relevant team to review the matter thoroughly and determine the best way to proceed.
We remain focused on improving how support is delivered and ensuring your query is handled appropriately.
Kind regards,
Mweb Team
Best regards,
Mweb's reply25 May 2026, 12:56
Official
Hi Bill,
We understand how frustrating it is to spend so much time trying to reach the right department, only to feel blocked by repeated verification steps and disconnected calls. Wanting to speak directly to someone in Accounts for clear, human assistance is completely reasonable, and this experience did not meet that expectation.
We would appreciate the opportunity to assist and help move this forward properly. Please send us a direct message on Hello Peter with a detailed description of your billing query. This will allow the relevant team to review the matter thoroughly and determine the best way to proceed.
We remain focused on improving how support is delivered and ensuring your query is handled appropriately.
Kind regards,
Mweb Team
We understand how frustrating it is to spend so much time trying to reach the right department, only to feel blocked by repeated verification steps and disconnected calls. Wanting to speak directly to someone in Accounts for clear, human assistance is completely reasonable, and this experience did not meet that expectation.
We would appreciate the opportunity to assist and help move this forward properly. Please send us a direct message on Hello Peter with a detailed description of your billing query. This will allow the relevant team to review the matter thoroughly and determine the best way to proceed.
We remain focused on improving how support is delivered and ensuring your query is handled appropriately.
Kind regards,
Mweb Team
Best regards,
BG
Bill G's updateReviewer Update
25 May 2026, 13:11Sigh.... Sigh... Sigh... Sigh... I want to chat to a human being about what is on my Invoice. Someone in your Accounts Department should be able to answer that !!!!!!!!!!!!! What is complicated about that??????????????????????????????????????????????????????????????? It's not rocket science..................................... If I had Elon Musk's finances I'd buy MWeb and Fire the Group CIO who has managed to build a barrier of technology between MWeb and Clients/Customers....
BG
Bill G's update25 May 2026, 13:11
Reviewer Update
Sigh.... Sigh... Sigh... Sigh... I want to chat to a human being about what is on my Invoice. Someone in your Accounts Department should be able to answer that !!!!!!!!!!!!! What is complicated about that??????????????????????????????????????????????????????????????? It's not rocket science..................................... If I had Elon Musk's finances I'd buy MWeb and Fire the Group CIO who has managed to build a barrier of technology between MWeb and Clients/Customers....
Mweb's replyOfficial
25 May 2026, 13:35Hi Bill,
Thank you for taking the time to respond and for some clarity around your concern. We do appreciate you continuing to engage and being clear about what you need, wanting to speak to a knowledgeable human in the Accounts Department about your invoice is entirely reasonable.
A request has been sent to the Finance Team to review your account and invoice and to reach out to you directly to address your concerns and provide clarity. They have been asked to engage with you personally to ensure your questions are answered properly and without further unnecessary back‑and‑forth.
Should you need any further assistance, you’re welcome to continue the conversation via direct message on Hello Peter, and our team would be happy to assist.
Kind regards,
Mweb Team
Thank you for taking the time to respond and for some clarity around your concern. We do appreciate you continuing to engage and being clear about what you need, wanting to speak to a knowledgeable human in the Accounts Department about your invoice is entirely reasonable.
A request has been sent to the Finance Team to review your account and invoice and to reach out to you directly to address your concerns and provide clarity. They have been asked to engage with you personally to ensure your questions are answered properly and without further unnecessary back‑and‑forth.
Should you need any further assistance, you’re welcome to continue the conversation via direct message on Hello Peter, and our team would be happy to assist.
Kind regards,
Mweb Team
Best regards,
Mweb's reply25 May 2026, 13:35
Official
Hi Bill,
Thank you for taking the time to respond and for some clarity around your concern. We do appreciate you continuing to engage and being clear about what you need, wanting to speak to a knowledgeable human in the Accounts Department about your invoice is entirely reasonable.
A request has been sent to the Finance Team to review your account and invoice and to reach out to you directly to address your concerns and provide clarity. They have been asked to engage with you personally to ensure your questions are answered properly and without further unnecessary back‑and‑forth.
Should you need any further assistance, you’re welcome to continue the conversation via direct message on Hello Peter, and our team would be happy to assist.
Kind regards,
Mweb Team
Thank you for taking the time to respond and for some clarity around your concern. We do appreciate you continuing to engage and being clear about what you need, wanting to speak to a knowledgeable human in the Accounts Department about your invoice is entirely reasonable.
A request has been sent to the Finance Team to review your account and invoice and to reach out to you directly to address your concerns and provide clarity. They have been asked to engage with you personally to ensure your questions are answered properly and without further unnecessary back‑and‑forth.
Should you need any further assistance, you’re welcome to continue the conversation via direct message on Hello Peter, and our team would be happy to assist.
Kind regards,
Mweb Team
Best regards,
BG
Bill G's updateReviewer Update
27 May 2026, 14:41Wow, after multiple attempts via multiple MWeb channels over a period of 54 hours I eventually spoke to an excellent lady from MWeb Accounts, who resolved my issues in less than 2 minutes.... I will leave it others to think about the MWeb Systems and Processes, that cause frustration, timewasting and have created a Technological Barrier to customers/clients.
BG
Bill G's update27 May 2026, 14:41
Reviewer Update
Wow, after multiple attempts via multiple MWeb channels over a period of 54 hours I eventually spoke to an excellent lady from MWeb Accounts, who resolved my issues in less than 2 minutes.... I will leave it others to think about the MWeb Systems and Processes, that cause frustration, timewasting and have created a Technological Barrier to customers/clients.
Mweb's replyOfficial
27 May 2026, 14:57 Hello Bill
Thank you for taking the time to share this. We truly value your feedback.We are pleased to hear that our Accounts consultant was able to assist you quickly and effectively once you were connected. That level of efficiency and clarity is exactly what we aim to deliver.At the same time, your experience leading up to that interaction is important. The time and effort it took to reach the right support channel is not the experience we want for our customers. Your feedback highlights where we need to continue refining our systems and processes to make access to support more seamless and intuitive.We appreciate you raising this; it plays a key role in helping us improve the overall experience.
Kind regards,
The Mweb Team
Thank you for taking the time to share this. We truly value your feedback.We are pleased to hear that our Accounts consultant was able to assist you quickly and effectively once you were connected. That level of efficiency and clarity is exactly what we aim to deliver.At the same time, your experience leading up to that interaction is important. The time and effort it took to reach the right support channel is not the experience we want for our customers. Your feedback highlights where we need to continue refining our systems and processes to make access to support more seamless and intuitive.We appreciate you raising this; it plays a key role in helping us improve the overall experience.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply27 May 2026, 14:57
Official
Hello Bill
Thank you for taking the time to share this. We truly value your feedback.We are pleased to hear that our Accounts consultant was able to assist you quickly and effectively once you were connected. That level of efficiency and clarity is exactly what we aim to deliver.At the same time, your experience leading up to that interaction is important. The time and effort it took to reach the right support channel is not the experience we want for our customers. Your feedback highlights where we need to continue refining our systems and processes to make access to support more seamless and intuitive.We appreciate you raising this; it plays a key role in helping us improve the overall experience.
Kind regards,
The Mweb Team
Thank you for taking the time to share this. We truly value your feedback.We are pleased to hear that our Accounts consultant was able to assist you quickly and effectively once you were connected. That level of efficiency and clarity is exactly what we aim to deliver.At the same time, your experience leading up to that interaction is important. The time and effort it took to reach the right support channel is not the experience we want for our customers. Your feedback highlights where we need to continue refining our systems and processes to make access to support more seamless and intuitive.We appreciate you raising this; it plays a key role in helping us improve the overall experience.
Kind regards,
The Mweb Team
Best regards,