Furious customer.

I need someone who knows this product to call me urgently on ***. I need to update my details and change my plan to R399 pm at 50/25 mbps. Mweb took 1 month to get back to me. My financial situation has changed. I currently pay R 609 for this same plan. I am very angry and disappointed. Mweb took a month to call me and changed me a penalty for not paying even more as I had not received an updated account. If they cannot help me at in good time this month I will drop them regardless and they can fetch their equipment. Today a service person called and **** or did not know about the lower fee,