1 reviews | Active since Aug 2012
Fully Debited but no service connection
Day 12 and still no one can tell me whats happening to my Fibre line. You debited me the full amount for a product I have never used. Abdul-Maalik Adams has been in contact with me a few times but he cant even give me a solution or seem to have the knowledge to resolve this query. I had cancelled my adsl line with a another ISP, now im 12 days without internet and having to purchase 4g data bundles at network rates.
Good day Kersan
As per your discussion with our customer care representative today, this matter has now been addressed.
You have been able to connect since this complaint was posted and Technical are going to give you a follow-up call a bit later when you are back home.
A credit has been passed on your account as well for the period that you were not able to use the service.
Please do not hesitate to contact us should you require any further assistance.
Kind regards
MWEB Client Services
Good day Kersan
As per your discussion with our customer care representative today, this matter has now been addressed.
You have been able to connect since this complaint was posted and Technical are going to give you a follow-up call a bit later when you are back home.
A credit has been passed on your account as well for the period that you were not able to use the service.
Please do not hesitate to contact us should you require any further assistance.
Kind regards
MWEB Client Services