1 reviews | Active since Sept 2011
Full billing still for adhoc ADSL reception
<p>Mweb, convinced me to let them handle the full ADSL package instead of Telkom/Mweb. Lookslike worst decission ever made as now I have to fight with 2 suppliers. Telkom for Line Fault and Mweb for lousy Internet. I pay for a 4Meg and have adhoc connection now for 1 month. Yet Mweb has the audacity to charge me the full amount of R485.00. This is now the second time this has happened. Last time round for 3 weeks this time and still on going for 4 weeks and nothing is resolved, besides SMS telling me the fault has been assigned to a technician, or has been escalated and be sorted ASAP.</p> <p>In no western world country would this be an acceptable norm, but heck in South Africa the client is just a money *** and stuff the issues. unfortunatley AFRIhost has no Fibre connectivity in our area, I would have jumped instantly accross.</p>
Good day dbucher
Thank you for taking the time to bring this matter to our attention.
As discussed with our client services representative, this matter has now been addressed and we will continue to look follow up with Telkom on your fault.
We will have forwarded your query to the relevant persons to address and they will remain in contact with you until this matter is resolved.
Should you have any further queries, please do not hesitate to contact us.
Kind regards
MWEB Client Services
Good day dbucher
Thank you for taking the time to bring this matter to our attention.
As discussed with our client services representative, this matter has now been addressed and we will continue to look follow up with Telkom on your fault.
We will have forwarded your query to the relevant persons to address and they will remain in contact with you until this matter is resolved.
Should you have any further queries, please do not hesitate to contact us.
Kind regards
MWEB Client Services
