Frustration, system failure and being debited 3 months for not using Fibre due to no installation and activation

My experience with Mweb is fascinating. You call into their switchboard, they ask you if you're a new user or existing, you then click on existing user and after verifying my account which By The Way, the OTP does not work, nonetheless, I still somehow go to the new sales department and are put on hold for another 10 minutes, thanks for misleading us. Anyways, my account has been charged for 3 months consecutively, I've not had an active service since December yet I'm being charged for this. The frustrating part is having your customers to run around when they are paying for a service. This is my 2nd line with yourll and all I expect is a call back but you guys are busy wasting our time and minutes.