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thapelo T
1 reviews | Active since Mar 2009
02 Apr 2026, 10:12
Frustrating service with Mweb
I am disappointed and frustrated with the service I am experiencing with Mweb. I've been met with unresponsive live chat on your app and ridiculously long wait times on the call centre - over an hour to speak to a person, with what feels like only one person working there. I am caller 37 as I type this.
The main issue is the unauthorized premium increase with no communication. The account used for payments only had sufficient funds for the original premium and my other debit order but your actions now caused my other debit to bounce
Please address this ASAP and revert my premium to the original amount.
Helpful (0)
Replies (6)0
Replies (6)
Mweb's replyOfficial
02 Apr 2026, 10:17Hi Thapelo, we completely understand how frustrating it is to experience long hold times, unresponsive chat, and an unexpected premium increase. Your concerns about the impact on other debit orders are fully acknowledged. To help us address this promptly and ensure the correct team resolves your issue, please send us a private message (DM) with your account details. Once we have this information, we can escalate your case and work on reverting your premium to the original amount as quickly as possible. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply02 Apr 2026, 10:17
Official
Hi Thapelo, we completely understand how frustrating it is to experience long hold times, unresponsive chat, and an unexpected premium increase. Your concerns about the impact on other debit orders are fully acknowledged. To help us address this promptly and ensure the correct team resolves your issue, please send us a private message (DM) with your account details. Once we have this information, we can escalate your case and work on reverting your premium to the original amount as quickly as possible. Kind regards,
The Mweb Team
The Mweb Team
Mweb's replyOfficial
02 Apr 2026, 10:32Hi Thapelo, thank you for providing your account number. We have logged this with our Billing Team, who will investigate the issue and ensure it is resolved. We appreciate your patience while the team reviews your account, and updates will be provided as soon as the investigation is complete. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply02 Apr 2026, 10:32
Official
Hi Thapelo, thank you for providing your account number. We have logged this with our Billing Team, who will investigate the issue and ensure it is resolved. We appreciate your patience while the team reviews your account, and updates will be provided as soon as the investigation is complete. Kind regards,
The Mweb Team
The Mweb Team
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thapelo T's updateReviewer Update
09 Apr 2026, 13:08How long do things take to be resolved there by Mweb? I am still waiting for this to be resolved, and again I called the non existent call centre. 1hr05min on hold
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thapelo T's update09 Apr 2026, 13:08
Reviewer Update
How long do things take to be resolved there by Mweb? I am still waiting for this to be resolved, and again I called the non existent call centre. 1hr05min on hold
Mweb's replyOfficial
09 Apr 2026, 13:44Good day, Thapelo,
Thank you for reaching out. We completely understand how frustrating and exhausting it must be to still be waiting for a resolution, especially after making the effort to call and spending over an hour on hold without any assistance. Having to repeatedly follow up on the same issue can be very discouraging, particularly when you’re simply trying to get clarity and have the matter resolved.
We have sent a follow-up request to the Billing Team and asked them to urgently assist and reach out to you directly regarding your query.
Kind regards,
Mweb Team
Thank you for reaching out. We completely understand how frustrating and exhausting it must be to still be waiting for a resolution, especially after making the effort to call and spending over an hour on hold without any assistance. Having to repeatedly follow up on the same issue can be very discouraging, particularly when you’re simply trying to get clarity and have the matter resolved.
We have sent a follow-up request to the Billing Team and asked them to urgently assist and reach out to you directly regarding your query.
Kind regards,
Mweb Team
Mweb's reply09 Apr 2026, 13:44
Official
Good day, Thapelo,
Thank you for reaching out. We completely understand how frustrating and exhausting it must be to still be waiting for a resolution, especially after making the effort to call and spending over an hour on hold without any assistance. Having to repeatedly follow up on the same issue can be very discouraging, particularly when you’re simply trying to get clarity and have the matter resolved.
We have sent a follow-up request to the Billing Team and asked them to urgently assist and reach out to you directly regarding your query.
Kind regards,
Mweb Team
Thank you for reaching out. We completely understand how frustrating and exhausting it must be to still be waiting for a resolution, especially after making the effort to call and spending over an hour on hold without any assistance. Having to repeatedly follow up on the same issue can be very discouraging, particularly when you’re simply trying to get clarity and have the matter resolved.
We have sent a follow-up request to the Billing Team and asked them to urgently assist and reach out to you directly regarding your query.
Kind regards,
Mweb Team
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thapelo T's updateReviewer Update
10 Apr 2026, 13:5610 days and I still don’t have an answer
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thapelo T's update10 Apr 2026, 13:56
Reviewer Update
10 days and I still don’t have an answer
Mweb's replyOfficial
10 Apr 2026, 14:53Hello Thapelo.
We are truly sorry for the time taken to get this matter resolved. To move this forward, we have logged your feedback directly to the teams and requested advice on the next steps regarding your billing issue ASAP.
Kind regards,
The Mweb Team
We are truly sorry for the time taken to get this matter resolved. To move this forward, we have logged your feedback directly to the teams and requested advice on the next steps regarding your billing issue ASAP.
Kind regards,
The Mweb Team
Mweb's reply10 Apr 2026, 14:53
Official
Hello Thapelo.
We are truly sorry for the time taken to get this matter resolved. To move this forward, we have logged your feedback directly to the teams and requested advice on the next steps regarding your billing issue ASAP.
Kind regards,
The Mweb Team
We are truly sorry for the time taken to get this matter resolved. To move this forward, we have logged your feedback directly to the teams and requested advice on the next steps regarding your billing issue ASAP.
Kind regards,
The Mweb Team