FRUSTRATING service

After an extremely frustrating June and August we are now in October (can you see the pattern here?) and I am back to square one - internet that is unusable due to slow speeds.

Numerous faults have been logged over the last few months, and the latest one is the last straw. I am serious when I say that if this problem follows the same pattern of being "resolved" for a month before it crashes again, my next call will be to cancel my ADSL with MWEB.

I chose MWEB not only based on the best deal, I looked at the number of unhappy customers on HelloPeter and Facebook and there were only a few, so my choice was easy. Whenever I had to call the call centre I was at least number 5 in line. It's alarming to see how this has changed: the amount of complaints is much higher and in the last, to weeks I started somewhere at number 20 in line.

My problem has now also turned into a blame game. Telkom says the problem is with MWEB throttling us and MWEB say the problem is on Telkom's side. I really couldn't care less who's fault it is, just get my internet working consistently. I cannot do anything with a line speed of 0.4mbps.

On my second last call, the technician even told me that there were only three drops on the line that day, while I sat at the rooter and saw how the lights disappeared everytime I tried to open a web page. How is that not a dropped connection?

My voice line is also still a problem as it is extremely noisy on some days. In fact, the technician told me today that he couldn't hear my username as the line was bad.

I really don't know why you have a survey at the end of calls because if you really cared about your customers you would have contacted me for finding out why I have rated my overall experience as "1" so many times.

I am not prepared to deal with this for another month, it needs to be fixed before the end of this week.