1 reviews | Active since Jul 2016
FRUSTRATING MWEB ARE NOT AVAILABLE ON EMAIL
I gave notice to terminate my contract with M Web as soon as it was possible, yet I am still getting statements and being charged. I am overseas so wont waste money calling them, but there is no option for me to email them with my query. I am beyond frustrated and will never deal with them again. I am only available on email as I am out of the country. So I can't call them My account ********** 5
Good day htuffek
Thank you for taking the time in raising your concerns. We have moved our customer communication online and have sent correspondence of the change: https://www.mweb.co.za/customer/user-login
If you have provided notice via email could you please forward it to ***
We listened to the last calls made on the 13th September 2017 and you called in to find out how much data you have left.
We eagerly await your proof of cancellation request as we would like to resolve the matter soon as possible.
Regards
MWEB Client services
Good day htuffek
Thank you for taking the time in raising your concerns. We have moved our customer communication online and have sent correspondence of the change: https://www.mweb.co.za/customer/user-login
If you have provided notice via email could you please forward it to ***
We listened to the last calls made on the 13th September 2017 and you called in to find out how much data you have left.
We eagerly await your proof of cancellation request as we would like to resolve the matter soon as possible.
Regards
MWEB Client services