Frustrating Experience with Vuma Fibre Support

I requested a Vuma fibre installation in December and paid online using my home address. When they installed, I gave them the correct (rented) address. Everything went smoothly.

End January, my fibre was disconnected due to non-payment. I paid using a link they sent, but it stayed disconnected. I called, and they said there was a problem with my installation - the WiFi didn't match my account. They said they'd fix it.

Days passed, nothing changed. I called again, and they said I had requested a new WiFi at my home address (which I didn't do). They said they'd cancel and refund me (14-day process). I waited, but no WiFi in February meant missed classes.

On 2 March, I called again. The agent said the same thing - new WiFi requested at home address. I explained everything. He said I wouldn't be refunded because WiFi was activated at my home address, not rented address. I asked which WiFi, as I only got fibre at my rented place in December. He said it went live 13 Feb 2026 and there's nothing they can do. No refund.