Frustrating Delays and Poor Communication

I had a fibre line installed by Mweb on Friday, 06/09. The installation was completed by 08:40, but I have yet to receive any login details. I’ve contacted the call center multiple times, and was initially told that the line would take 24 to 48 hours to activate. I understood that and waited patiently over the weekend, but still nothing.

This morning, 09/09, I called the contact center again at 8 AM, only to be told that the 24 to 48 hours doesn't include weekends, and now it's apparently 24 to 72 hours. This inconsistency and lack of clear communication is unacceptable. I've already paid for the service, and I feel like I’m being given the runaround. Very disappointing experience so far.