Frustrating dealing with MWEB

I cannot believe it has now taken me 3 days to try and contact someone at MWEB to try and retrieve my password......it all of a sudden asked me for it.....I typed it in and it said incorrect password.....I am trying to resolve this asap......as I work from home, and have not been able to send any emails now for 3 days......PLEEEEEEEASE can someone help!!!!!