Frustrating and Very Deterrent Experience

I cannot believe we're back here again but wow what a horrible horrible experience.

When I thought we were finally getting somewhere and my router was delivered only to find that Mweb didn't update my order details to include my ZSAN number. A technician from the fibre provider had to call me and ask me for the ZSAN number because it was not attached to my order.

The technician then tells me that the line is still linked to the former tenant of my unit so now I'm sitting with the router but no internet still because activation failed and was not attempted again yet I received an email that my activation case has been closed. Nobody has bothered to communicate anything further to me regarding activation.

If you're looking for an effective ISP that will communicate duly throughout the process and ensure that your request is attended to with the promptness they expect payment with; it's not MWEB.

Considering how long I've been waiting you'd think the activation would be prioritised but i guess not.