Frustrating and poor customer contact from MWEB

I have eventually moved to fibre after an initial order with MWeb was cancelled (completed on MWEB system) without any notice to me. I then, after days of phoning around, again placed an order, and eventually the line was installed and did we manage to get going with internet. However, now the transfer of the old Telkom number (porting) needs to be done, and again nothing. The line needs to be cancelled at some point, but nothing from MWeb. This must be the most frustrating company that I have ever had the displeasure of dealing with. I have left my number on their systems, I have sent e-mails (of which there is not much of a choice, either sales or billing which now also seems to not be working) and just nothing happens. It has been an absolute nightmare trying to get things done as it appears that if you do not want to go thru the telephone options, you are basically without options in getting some help by e-mail. Most frustrating, and already considering whether staying with MWeb was the best thing to do. Perhaps the other service providers do feel that communication with customers are more important.