MP
Malema P
1 reviews | Active since Mar 2026
05 Mar 2026, 14:31
Frustrated With Mweb tactics of false billing
I enquired about Mweb's uncapped fibre line late last year to which i ended up not taking the option on it. Now since the beggining of the year, they have been debiting my account and when i enquire about me having an account with them, they do not recognize any of that. Mweb, can you please stop taking peoples money for no reason at all!!!! It's very frustrating having to always reverse a debit order that i did not agree to, and the worst of it is that you will never get anywhere with your complaint to them. No one attends to you
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Mweb's replyOfficial
05 Mar 2026, 14:57Hi Malema
We can completely understand how upsetting and frustrating this must be — especially if you believe you never proceeded with the service, yet debit orders have been going off from your account. Having to reverse payments repeatedly is both time-consuming and stressful, and we recognise the impact that can have.Your concern has been escalated to our Order Provisioning Team as a priority. They will urgently investigate the origin of the order, ensure that any unintended service is cancelled, and verify that no further billing continues incorrectly. The team will also provide you with direct feedback once their review is complete.
We take matters involving billing very seriously and are committed to ensuring this is addressed thoroughly and professionally. Thank you for raising this with us. T^
We can completely understand how upsetting and frustrating this must be — especially if you believe you never proceeded with the service, yet debit orders have been going off from your account. Having to reverse payments repeatedly is both time-consuming and stressful, and we recognise the impact that can have.Your concern has been escalated to our Order Provisioning Team as a priority. They will urgently investigate the origin of the order, ensure that any unintended service is cancelled, and verify that no further billing continues incorrectly. The team will also provide you with direct feedback once their review is complete.
We take matters involving billing very seriously and are committed to ensuring this is addressed thoroughly and professionally. Thank you for raising this with us. T^
Mweb's reply05 Mar 2026, 14:57
Official
Hi Malema
We can completely understand how upsetting and frustrating this must be — especially if you believe you never proceeded with the service, yet debit orders have been going off from your account. Having to reverse payments repeatedly is both time-consuming and stressful, and we recognise the impact that can have.Your concern has been escalated to our Order Provisioning Team as a priority. They will urgently investigate the origin of the order, ensure that any unintended service is cancelled, and verify that no further billing continues incorrectly. The team will also provide you with direct feedback once their review is complete.
We take matters involving billing very seriously and are committed to ensuring this is addressed thoroughly and professionally. Thank you for raising this with us. T^
We can completely understand how upsetting and frustrating this must be — especially if you believe you never proceeded with the service, yet debit orders have been going off from your account. Having to reverse payments repeatedly is both time-consuming and stressful, and we recognise the impact that can have.Your concern has been escalated to our Order Provisioning Team as a priority. They will urgently investigate the origin of the order, ensure that any unintended service is cancelled, and verify that no further billing continues incorrectly. The team will also provide you with direct feedback once their review is complete.
We take matters involving billing very seriously and are committed to ensuring this is addressed thoroughly and professionally. Thank you for raising this with us. T^