MM
Mawewe M
1 reviews | Active since Feb 2022
03 Jun 2026, 15:17
Frustrated with mweb
Of all the wifi service providers I've used, mweb is the worst. I've been trying to move my billing date to the 15th day of the month for months now without success. I've been told that they only debit on the 1st, 27th and last day of the month.
So I'm basically paying a full premium only to enjoy wifi for half a month because they usually cut my services off on the 2nd of each month. I don't know what to do anymore.
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
03 Jun 2026, 15:35Hi Mawewe,
We understand how confusing and frustrating it can be when your billing arrangement doesn’t align with your expectations, especially when it impacts your ability to stay connected and manage your payments comfortably. Our available debit order dates are limited to the 1st, 27th, or the last working day of the month. This structure is app**** consistently across all customers and currently cannot be adjusted to individual dates such as the 15th.
Your experience highlights where this setup may not be accommodating your needs, and your feedback will be shared with our Service Quality Team for review and improvement as we continue working toward more flexible solutions.
If you would like any further assistance, you’re welcome to send us a direct message on Hello Peter, and our team will gladly assist further.
Kind regards,
Mweb Team
We understand how confusing and frustrating it can be when your billing arrangement doesn’t align with your expectations, especially when it impacts your ability to stay connected and manage your payments comfortably. Our available debit order dates are limited to the 1st, 27th, or the last working day of the month. This structure is app**** consistently across all customers and currently cannot be adjusted to individual dates such as the 15th.
Your experience highlights where this setup may not be accommodating your needs, and your feedback will be shared with our Service Quality Team for review and improvement as we continue working toward more flexible solutions.
If you would like any further assistance, you’re welcome to send us a direct message on Hello Peter, and our team will gladly assist further.
Kind regards,
Mweb Team
Mweb's reply03 Jun 2026, 15:35
Official
Hi Mawewe,
We understand how confusing and frustrating it can be when your billing arrangement doesn’t align with your expectations, especially when it impacts your ability to stay connected and manage your payments comfortably. Our available debit order dates are limited to the 1st, 27th, or the last working day of the month. This structure is app**** consistently across all customers and currently cannot be adjusted to individual dates such as the 15th.
Your experience highlights where this setup may not be accommodating your needs, and your feedback will be shared with our Service Quality Team for review and improvement as we continue working toward more flexible solutions.
If you would like any further assistance, you’re welcome to send us a direct message on Hello Peter, and our team will gladly assist further.
Kind regards,
Mweb Team
We understand how confusing and frustrating it can be when your billing arrangement doesn’t align with your expectations, especially when it impacts your ability to stay connected and manage your payments comfortably. Our available debit order dates are limited to the 1st, 27th, or the last working day of the month. This structure is app**** consistently across all customers and currently cannot be adjusted to individual dates such as the 15th.
Your experience highlights where this setup may not be accommodating your needs, and your feedback will be shared with our Service Quality Team for review and improvement as we continue working toward more flexible solutions.
If you would like any further assistance, you’re welcome to send us a direct message on Hello Peter, and our team will gladly assist further.
Kind regards,
Mweb Team
MM
Mawewe M's updateReviewer Update
03 Jun 2026, 15:52I'm humbly requesting for my service number. I've engaged another service provider that is willing to assist me but they require my service number in order to be able to help me with the switch
MM
Mawewe M's update03 Jun 2026, 15:52
Reviewer Update
I'm humbly requesting for my service number. I've engaged another service provider that is willing to assist me but they require my service number in order to be able to help me with the switch
Mweb's replyOfficial
03 Jun 2026, 17:09 Hi Mawewe,
We sincerely apologize for any frustration. To help, we have logged a callback request from our Retentions team, who will advise on the way forward ASAP.
Kind regards,
The Mweb Team
We sincerely apologize for any frustration. To help, we have logged a callback request from our Retentions team, who will advise on the way forward ASAP.
Kind regards,
The Mweb Team
Mweb's reply03 Jun 2026, 17:09
Official
Hi Mawewe,
We sincerely apologize for any frustration. To help, we have logged a callback request from our Retentions team, who will advise on the way forward ASAP.
Kind regards,
The Mweb Team
We sincerely apologize for any frustration. To help, we have logged a callback request from our Retentions team, who will advise on the way forward ASAP.
Kind regards,
The Mweb Team