Frustrated with Inconsistent Speeds and No Real Fix from MWEB

We currently have a 75Mbps uncapped fibre line with MWEB, but we constantly experience throttled or reduced speeds for no clear reason. Just this morning, when my husband tested the line, we were getting only 12Mbps. That’s a far cry from what we’re paying for.

We’ve followed the troubleshooting steps recommended by MWEB—scanning, changing the Wi-Fi channel, etc.—but these changes only made things worse. It’s frustrating because we moved to MWEB from Vox, where we never had these issues.

To make matters worse, we now have to upgrade again to a 100Mbps line because Octotel no longer supports the lower speeds. We originally started on 25Mbps, which was fine for our needs. But with every infrastructure change, we’ve been forced to pay more without seeing better service.

I also spoke to someone who had similar problems and was eventually placed on bypass mode, which resolved things for him. Why haven’t we been offered this option?

Please can someone investigate this properly and explain why our speeds are constantly fluctuating. We need a proper fix—not just more troubleshooting that doesn’t lead anywhere.