Frustrated MWeb Customer

My Fibre has been out of order (not working at all) since late last Tuesday the 19th. I called on Wednesday and was told they aware of the problem. I called back on Frodah midday only to be told it was still not resolved and somebody would call me. I am still waiting... We have used over 80 GIGs of data as we are not being provided with a service we pay for! How can it take so long to resolve. Furthermore we not even notified that there is an issue or updates of progress in resolving it - both agents I spoke to I said I cannot understand how Mweb cannot even send an sms to say it has gone down, etc. This is frustrating and disgusting!

I would be grateful if somebody could contact me on *** (Shahira) or *** (Zuwaiba).