****** Frustrated

I have gotten the worst service from MWEB and I just recently cancelled my contract with them and ask them to release the fibre line. I'm been told by 7 different call agents that the line is released. When I call Vumatel, they tell me mweb has not released the line so I cant activate my afrihost account. I've been dealing with this for almost 2 weeks. I cant work properly and have spent R800 on data just to go onto my conference calls. Honestly the call client service agents have been so useless and I need this sorted out. They dont even deserve 1 start.