Frustrated customer

My father bought mweb's R199 ADSL on the 16th of July 2015 and the router was delivered the following Monday on the 20th of July 2015. We told that our internet will be working within 10 days, 10 days passed and we called only to be told they are working on it. Last week advised my father to contact mweb with regards to this matter because we are now approaching a month and I still don't have access to the internet. He did so and was again put on a waiting list of problems they need to solve. My patience is wearing thin and I'm actually considering closing this account and trying some other company that will understand the meaning of effeciency. Please help sort this out cuz I am unhappy with their service and want to my internet to be activated now.