KM
Khetha M
1 reviews | Active since Dec 2024
17 Mar 2026, 11:41
Frustrated Customer
Hello,
I have been trying since last month to cancel my account, but the process has been extremely frustrating.
I have spent hours on calls that keep getting dropped, resulting in wasted airtime, and the app logs me out whenever I attempt to cancel through it. Despite my previous request to cancel, I am still being billed.
This situation is unacceptable. I need my account to be cancelled immediately and all future billing to stop.
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
17 Mar 2026, 11:47Hi Khetha.
Thank you for sharing your experience. We completely understand how frustrating and inconvenient this situation has been, and we recognise the impact of repeated call drops, app issues, and continued billing despite your cancellation request. Your concerns are important, and we want to ensure this is resolved promptly.
We’ve arranged for our Retention support team to call you to address all your concerns and assist with the best way forward as soon as possible. Your callback reference is ***. This ensures your account is reviewed directly, and the appropriate actions are taken to process your request and stop any future billing.
We appreciate your patience while we work to resolve this matter and restore your confidence in Mweb.
Kind regards,
The Mweb Team
Thank you for sharing your experience. We completely understand how frustrating and inconvenient this situation has been, and we recognise the impact of repeated call drops, app issues, and continued billing despite your cancellation request. Your concerns are important, and we want to ensure this is resolved promptly.
We’ve arranged for our Retention support team to call you to address all your concerns and assist with the best way forward as soon as possible. Your callback reference is ***. This ensures your account is reviewed directly, and the appropriate actions are taken to process your request and stop any future billing.
We appreciate your patience while we work to resolve this matter and restore your confidence in Mweb.
Kind regards,
The Mweb Team
Mweb's reply17 Mar 2026, 11:47
Official
Hi Khetha.
Thank you for sharing your experience. We completely understand how frustrating and inconvenient this situation has been, and we recognise the impact of repeated call drops, app issues, and continued billing despite your cancellation request. Your concerns are important, and we want to ensure this is resolved promptly.
We’ve arranged for our Retention support team to call you to address all your concerns and assist with the best way forward as soon as possible. Your callback reference is ***. This ensures your account is reviewed directly, and the appropriate actions are taken to process your request and stop any future billing.
We appreciate your patience while we work to resolve this matter and restore your confidence in Mweb.
Kind regards,
The Mweb Team
Thank you for sharing your experience. We completely understand how frustrating and inconvenient this situation has been, and we recognise the impact of repeated call drops, app issues, and continued billing despite your cancellation request. Your concerns are important, and we want to ensure this is resolved promptly.
We’ve arranged for our Retention support team to call you to address all your concerns and assist with the best way forward as soon as possible. Your callback reference is ***. This ensures your account is reviewed directly, and the appropriate actions are taken to process your request and stop any future billing.
We appreciate your patience while we work to resolve this matter and restore your confidence in Mweb.
Kind regards,
The Mweb Team
KM
Khetha M's updateReviewer Update
17 Mar 2026, 13:31This was communicated to me last week on social media, but I have not received that call. Even now, I am still waiting.
KM
Khetha M's update17 Mar 2026, 13:31
Reviewer Update
This was communicated to me last week on social media, but I have not received that call. Even now, I am still waiting.
Mweb's replyOfficial
17 Mar 2026, 13:46Hi Khetha, thank you for your message. We understand how frustrating it must be to still be waiting after this was previously communicated. We have submitted a follow-up on your case to ensure the matter receives the necessary attention. We appreciate your patience while this is being addressed and will keep you updated on any progress. Kind regards,
Mweb Team
Mweb Team
Mweb's reply17 Mar 2026, 13:46
Official
Hi Khetha, thank you for your message. We understand how frustrating it must be to still be waiting after this was previously communicated. We have submitted a follow-up on your case to ensure the matter receives the necessary attention. We appreciate your patience while this is being addressed and will keep you updated on any progress. Kind regards,
Mweb Team
Mweb Team