Frustrated and very unhappy customer

I moved to a new rental and then had Fibre installed again. The property already had 2 existing lines. The installers gave me 2 options and installing where the cable runs over the front stoop, which the landlord is not very happy about and asked me why they did not go via the route where the 2 existing lines are. We then contacted mweb via logging a ticket and also numerous calls. Each person I spoke to was more unhelpful then the one before.Promises to call back and also no manager that contacted as they all advised. My last call was 4th July 2023 speaking to Zizipho who also said she would call back at 12pm that day and she also have emailed the manager to contact me. Still no contact from anyone at Mweb. It's been a month since I first logged a call. I am having countless encounters with my landlord on a daily basis regarding this issue. To the extent that he is threatening to terminate my contract.