1 reviews | Active since Feb 2019
Frustrated and helpless
I am so frustrated and I feel helpless. I took Mweb router for MTN in November 2022 and it was a 24,months contract. I continued with it until 2025 even with their ridiculous prices, November 2025 I started making enquiries about cancellation and that’s where the problem started. Whenever I call to cancel , they always say they are transferring me to cancellation department and I would be on the phone for hours until I hang up or my airtime runs out. I tried to cancel on the app and they said they will give me a call back but until today I still have not received a call. I then stopped their debits but they keep on going to my account , it has now affected my credit score. I am so frustrated and I feel helpless cos they don’t even have a physical store I can go to. Please help, their service is bad.
Thank you for taking the time to share your experience. We completely understand how frustrating, overwhelming, and stressful this situation must be, especially after making repeated attempts to cancel your service without success. Being transferred between departments, waiting on calls for extended periods, and not receiving the promised callbacks can leave anyone feeling helpless. The added concern of ongoing debits and the impact on your credit record makes this even more serious, and we fully acknowledge how this has affected you.
We have arranged for our Finance Team to reach out to you directly to assist with your account and guide you through the necessary steps to complete the cancellation process. They will also review the billing and debit concerns to ensure everything is addressed appropriately.
Your feedback regarding the cancellation process, contact channels, and overall service experience will be shared with our Service Quality Team so that we can improve how we support our customers in situations like this.
If you require any further assistance in the meantime, please send us a direct message on Hello Peter with your account details and a brief description of your query, and we will be happy to assist.
Kind regards,
Mweb Team
Thank you for taking the time to share your experience. We completely understand how frustrating, overwhelming, and stressful this situation must be, especially after making repeated attempts to cancel your service without success. Being transferred between departments, waiting on calls for extended periods, and not receiving the promised callbacks can leave anyone feeling helpless. The added concern of ongoing debits and the impact on your credit record makes this even more serious, and we fully acknowledge how this has affected you.
We have arranged for our Finance Team to reach out to you directly to assist with your account and guide you through the necessary steps to complete the cancellation process. They will also review the billing and debit concerns to ensure everything is addressed appropriately.
Your feedback regarding the cancellation process, contact channels, and overall service experience will be shared with our Service Quality Team so that we can improve how we support our customers in situations like this.
If you require any further assistance in the meantime, please send us a direct message on Hello Peter with your account details and a brief description of your query, and we will be happy to assist.
Kind regards,
Mweb Team