Frustrated

Mweb makes it difficult for their customers. I want to cancel a product/service that I have been paying for but they have made it a point to frustrate their customers to the T. There is no customer care email on their website, deliberately so, just to get into your nerves. The self service options are designed such that you hate them even worst. Spent more than an hour trying to write a paragraph to request that they cancel one one of my products. The 'Query' Tab is there just for display. The moment you indicate, through the drop down that you want to cancel a service the 'Pad' where you have to explain your story does not populate and then this message shows - 'SESSION TIMEOUT.' Then a phone number shows and you have to call them. Who pays for the phone Bill? Don't forget the cumbersome answering system that you have to grapple with. My Account No. ***5. I hope someone will call me so we can resolve my query.