PL
Patricia L
1 reviews | Active since Feb 2019
16 Apr 2026, 14:14
frustrated
I have been making calls to Mweb to cancel my contract since November/December 2025, they have been sending me from pillar to post, transferring my call to the so-called "cancellation department" which has never picked up no matter how long I stayed on the phone. I also made a cancellation on the app and did not receive any call as promised. I sent the first review which mweb responded and said they ill get someone to contact me but no call. I received an sms saying my account was cancelled effective May 2025 which is incorrect cos ive been asking for cancellation since 2025. I just received another sms threating to take my account to credit bureau if I do not settle the amount. I have already confirmed that I will not be paying any amount as I requested for cancellationlong time ago. please stop messing with my account ***6
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Replies (3)
Mweb's replyOfficial
16 Apr 2026, 14:21Hi Patricia, we understand your frustration, especially after multiple attempts to cancel since late 2025 and not receiving the follow-through you were expecting. Being transferred without resolution and then receiving conflicting communication would understandably cause concern. We’ve located the account and can confirm that it is currently in a suspended state. For the cancellation to be fully completed, the outstanding balance on the account would need to be settled, as cancellations are processed with a calendar month’s notice period and remain active until all account obligations are concluded. Your concerns around the timelines and previous cancellation attempts are noted, and this will be reviewed to ensure the account status and communication are aligned correctly. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply16 Apr 2026, 14:21
Official
Hi Patricia, we understand your frustration, especially after multiple attempts to cancel since late 2025 and not receiving the follow-through you were expecting. Being transferred without resolution and then receiving conflicting communication would understandably cause concern. We’ve located the account and can confirm that it is currently in a suspended state. For the cancellation to be fully completed, the outstanding balance on the account would need to be settled, as cancellations are processed with a calendar month’s notice period and remain active until all account obligations are concluded. Your concerns around the timelines and previous cancellation attempts are noted, and this will be reviewed to ensure the account status and communication are aligned correctly. Kind regards,
The Mweb Team
The Mweb Team
PL
Patricia L's updateReviewer Update
16 Apr 2026, 14:44Good day, AS stated above, iwill not be paying any amount as I am with another service provider now. Please go back to your call logs, I have always provided my ID number whenever I called and see how many times i was spoken rudely to and i was transferred to the so-called "cancellation department". Please back-date the cancellation. Thank you
PL
Patricia L's update16 Apr 2026, 14:44
Reviewer Update
Good day, AS stated above, iwill not be paying any amount as I am with another service provider now. Please go back to your call logs, I have always provided my ID number whenever I called and see how many times i was spoken rudely to and i was transferred to the so-called "cancellation department". Please back-date the cancellation. Thank you
Mweb's replyOfficial
16 Apr 2026, 14:46Hi Patricia, we understand your position, especially given the multiple attempts you’ve made to cancel and the experience you’ve had when trying to get assistance. Being transferred repeatedly and not receiving the support you needed would understandably be frustrating. We have requested our Billing Team to review your account and reach out to you directly to assist with the concerns raised, including the cancellation timeline and any outstanding charges. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply16 Apr 2026, 14:46
Official
Hi Patricia, we understand your position, especially given the multiple attempts you’ve made to cancel and the experience you’ve had when trying to get assistance. Being transferred repeatedly and not receiving the support you needed would understandably be frustrating. We have requested our Billing Team to review your account and reach out to you directly to assist with the concerns raised, including the cancellation timeline and any outstanding charges. Kind regards,
The Mweb Team
The Mweb Team