From the frying pan into the fire?

I'm a new customer. Why is it such a hassle to log into my account? The username and password given works only sometimes.

The wait to speak to a technical person is unbelievably long. I put down after being told I am number 61 in the queue. I was told by a consultant one can ask for a call back but that option is not available.

A pin sent to your phone that needs to be punched in for verification never gets accepted. I just cancelled my contract with Vodacom and moved over but it looks like I moved from the frying pan into the fire.