From pillar to post!

I have been struggling to get my money back with regards to the fault i logged numerous times. I have been unable to use my internet for two months now and everytime the technical department as well as customer care department re assured me that they have logged it and it is being worked on. I have paid without being able to use my wifi at all as a result of this. I would like a full refund as this is not my fault. As you can see from my account i have not been able to use the services at all. I was even willing to go over to LTE but an *********** consultant said that due to my credit record i would not be able to qualify for LTE. Upon hearing this i signed up with another service provider. I have tried my utmost best to get this matter resolved but it seems i am being sent from pillar to post. I demand my full refund for services not used as i have done my utmost to accommodate this situation because how is it my fault that Telkom has now refused to replace the underground cables. The service I have received is utterly disgusting as I have been a loyal customer during my years at Mweb.