aV
archie V
1 reviews | Active since Jun 2018
18 May 2026, 18:44
From hero to Zero...
Unfortunately you have to pick at least 1 star, and for M web support they don't even deserve a 1. For a company that used to be good , NOW it impossible to get any support from them. spending hours being nr 1 in line also makes you think, and I mean more than a hour a few times. Sorry no Mweb..
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Replies (1)
Mweb's replyOfficial
19 May 2026, 08:59Profile ref# ***2
Hello Archie. We hear your frustration, especially after spending so much time trying to reach support without success. Waiting that long and still not getting through would test anyone’s patience, and it’s not the level of accessibility we expect for our clients.Your feedback around the decline in support experience is taken seriously, as consistency and reliability should always be a given. This is not the impression we want to leave.Please share your query details with us via private message, including your registered email address and a summary of the issue. Our team will prioritise your case, take a closer look, and work with you directly to get this resolved as efficiently as possible.We appreciate you taking the time to raise this, and we’re committed to improving your experience from here.
Kind regards,
The Mweb Team
Hello Archie. We hear your frustration, especially after spending so much time trying to reach support without success. Waiting that long and still not getting through would test anyone’s patience, and it’s not the level of accessibility we expect for our clients.Your feedback around the decline in support experience is taken seriously, as consistency and reliability should always be a given. This is not the impression we want to leave.Please share your query details with us via private message, including your registered email address and a summary of the issue. Our team will prioritise your case, take a closer look, and work with you directly to get this resolved as efficiently as possible.We appreciate you taking the time to raise this, and we’re committed to improving your experience from here.
Kind regards,
The Mweb Team
Mweb's reply19 May 2026, 08:59
Official
Profile ref# ***2
Hello Archie. We hear your frustration, especially after spending so much time trying to reach support without success. Waiting that long and still not getting through would test anyone’s patience, and it’s not the level of accessibility we expect for our clients.Your feedback around the decline in support experience is taken seriously, as consistency and reliability should always be a given. This is not the impression we want to leave.Please share your query details with us via private message, including your registered email address and a summary of the issue. Our team will prioritise your case, take a closer look, and work with you directly to get this resolved as efficiently as possible.We appreciate you taking the time to raise this, and we’re committed to improving your experience from here.
Kind regards,
The Mweb Team
Hello Archie. We hear your frustration, especially after spending so much time trying to reach support without success. Waiting that long and still not getting through would test anyone’s patience, and it’s not the level of accessibility we expect for our clients.Your feedback around the decline in support experience is taken seriously, as consistency and reliability should always be a given. This is not the impression we want to leave.Please share your query details with us via private message, including your registered email address and a summary of the issue. Our team will prioritise your case, take a closer look, and work with you directly to get this resolved as efficiently as possible.We appreciate you taking the time to raise this, and we’re committed to improving your experience from here.
Kind regards,
The Mweb Team