From Hero to Zero
I have been with MWeb for over 20 years. Best Call Centre in SA. Not even the best Call Centre can handle a call from every customer at the same time. <br> What changed at MWeb 8-12 months ago? Email down and zero communication to customers. Where was executive management today? Playing golf or catching crayfish?<br> I had a problem with MWeb in Jan 2014. As usual, the technical team were brilliant but it proved conclusively that the MWeb execs do not understand the IT Industry. <br> In response, I would like MWeb to advise where their staff are going so I know where to go. <br> 20+ years of brilliant service. What changed?
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Mweb's replyOfficial
06 Oct 2015, 16:19Hello andersi,
One of our upstream service providers experienced a major failure on their network just before 8:00am yesterday morning.
Unfortunately this impacted our e-mail platform and you would not have been able to send or receive mail on your MWEB mailbox for the better part of yesterday. The problem has now been rectified and all mail services are back up and running. Unfortunately, due to the duration of the outage, there is a significant backlog of mail that has to be processed and we expect that this will take a few hours to clear.
We will be meeting with our service provider during the course of today to establish what steps they have put in place to prevent a reoccurrence of this issue in the future.
Please accept our sincere apologies for the inconvenience and frustration that this has caused.
Kind regards
MWEB
One of our upstream service providers experienced a major failure on their network just before 8:00am yesterday morning.
Unfortunately this impacted our e-mail platform and you would not have been able to send or receive mail on your MWEB mailbox for the better part of yesterday. The problem has now been rectified and all mail services are back up and running. Unfortunately, due to the duration of the outage, there is a significant backlog of mail that has to be processed and we expect that this will take a few hours to clear.
We will be meeting with our service provider during the course of today to establish what steps they have put in place to prevent a reoccurrence of this issue in the future.
Please accept our sincere apologies for the inconvenience and frustration that this has caused.
Kind regards
MWEB
Best regards,
Mweb's reply06 Oct 2015, 16:19
Official
Hello andersi,
One of our upstream service providers experienced a major failure on their network just before 8:00am yesterday morning.
Unfortunately this impacted our e-mail platform and you would not have been able to send or receive mail on your MWEB mailbox for the better part of yesterday. The problem has now been rectified and all mail services are back up and running. Unfortunately, due to the duration of the outage, there is a significant backlog of mail that has to be processed and we expect that this will take a few hours to clear.
We will be meeting with our service provider during the course of today to establish what steps they have put in place to prevent a reoccurrence of this issue in the future.
Please accept our sincere apologies for the inconvenience and frustration that this has caused.
Kind regards
MWEB
One of our upstream service providers experienced a major failure on their network just before 8:00am yesterday morning.
Unfortunately this impacted our e-mail platform and you would not have been able to send or receive mail on your MWEB mailbox for the better part of yesterday. The problem has now been rectified and all mail services are back up and running. Unfortunately, due to the duration of the outage, there is a significant backlog of mail that has to be processed and we expect that this will take a few hours to clear.
We will be meeting with our service provider during the course of today to establish what steps they have put in place to prevent a reoccurrence of this issue in the future.
Please accept our sincere apologies for the inconvenience and frustration that this has caused.
Kind regards
MWEB
Best regards,