Frogfoot - the company with feet of Clay

I have FTTH with Mweb via Frogfoot fibre. On the 6th July 2024 the ONT (Optical Network Terminal), the thingy that converts optical fibre info to an ethernet electrical signal, breaks. (Following a power failure it shows a red LED - meaning it failed to boot. (You need to try resetting by power OFF/ON or the reset button) So far there are 5 "Queries" lodged with Mweb, but I'm still waiting for some action.