Friendly and helpful customer service agents

Hi Meliza, it’s great to hear the agents you eventually spoke to were friendly and helpful, that’s the experience we aim to deliver once you’re connected. At the same time, we understand that the long wait before getting through would have been frustrating, especially when support was needed urgently. That delay is not the standard we hold ourselves to, and it’s something we’re continuously working on improving so assistance is faster from start to finish. We appreciate you taking the time to share both the positive and the improvement area, it helps us refine the overall experience. Kind regards,
The Mweb Team