Free Month Started but received no Products!!

Hi I'm actually very upset for the fact that I app**** for the online special of R199 for uncapped adsl on the 13th July 2015 and yet the free month I'm supposed to have received started on the 13th too even though I have not received my router etc from mweb. Today I received a call from mweb confirming my details to complete the order so my router etc can be delivered but was told the free month subscription that I'm supposed to have received started on the 13th July already even though I'm still waiting from my things to be delivered. I was told that data subscription begins immediately. Now what bull is that? How can my month start without me even being able to make use of it? If this is how the relationship is starting then I think I should actually cancel the order cause I've never heard something being active without the person actually being able to make use of something. So technically I don't get a month free cause up until now I'm still waiting for my things to be delivered. If this is the case then before our relationship even started then I'm canceling my order and will rather go somewhere else.