Free ADSL upgrade from 4mbs to 2mbs !

<p>So I got this email from mweb in October, informing that we will be getting a free upgrade from our 4mbs ADSL uncapped to the next speed which is 8mbs. Happy days. So checking our usage for the month I see we can get a 10mbs uncapped ADSL for R40 less a month. Give mweb a call the next time and voila, we just have to wait 10 bussiness days for mweb to sort out telkom for the speed bump on our line.</p> <p> </p> <p>Day 1 - We only get 1.5mbs (Could be the SEACOM cable trouble)</p> <p>Day 3 - Still getting 1.5mbs (SEACOM cable trouble is fixed)</p> <p>Day 5 - 1.5mbs. Contact mweb. Told to restart the router.</p> <p>Day 6 - 1.5mbs. Contact mweb. Told that they can't log a fault because that would cancel the upgrade to 10mbs.</p> <p>Day 9 - Get sms from mweb. The sms states: Your adsl line only supports 2mb. Your order for 10mbs has been cancelled. Good day.</p> <p> </p> <p>So I contact mweb, and I am told that telkom downgraded the line because of more users in the area 0.o . . . . meanwhile fibre is being installed a block away. The telkom site shows the area can currently handle 10mbs.</p> <p> </p> <p>After being transferred from technical to sales to sales to sales to Hersel, still waiting to be phoned back.</p> <p> </p> <p>Please stop bull****ting us MWEB and sort out this mess !</p>