********** charges for products you havnt received

The customer service reps are a joke, no one is able to assist, all they do is transfer you from one department to another and then drop the call.

I placed an order on sep 27 for the mtn 100gig package, On Oct 1st i received an email telling me that the 100gig has been activated.

This puzzled me as i did not receive the mtn lte sim. Decided to wait the allocated time frame for delivery.

On the 6th i contacted the courier company and was told they do not have any packages to be delivered to me.

Called mweb and was told they escalating the situation to backoffice to have the matter resolved and that someone will contact me. No one did. Called back and was told that there was a system glitch whuch activated the sim and that i would need to cancel the order and reorder.

I requested to product be cancelled on oct 8 or so.

Today i check and it has not it been canceled.

Called them, spent 45 mins on the phone transferred from one department to other only to be told im in the wrong department, this happened 5 times and eventually they hung up on me.

My bill is 1147 for the end of oct but i dnt have an lte product from them

They are **********