***** and utter incompetence

I discovered earlier this week while helping my retired parents with a problem with their internet that MWEB has for several years been charging them an amount of R488 a month for a 1MB line! Telkom upgraded all lines for free several years ago yet you felt it was ok to keep charging this amount when for R20 less a month the line can be upgraded to a 4mb line.<br> <br> This is pure *****.<br> <br> I then called the billing department and asked the process to upgrade. I followed this progress and then got a mail from billing saying i need to contact sales.. SO i contacted sales and now they say the request needs to come from the account holder. It DID come from the account holder.<br> <br> Please contact me urgently to sort out the incompetence of your staff and to discuss the compensation you will be giving my parents for de*****ing them for the last few years.<br> <br> Ryan