cS
cleradune S

1 reviews | Active since May 2015

02 Jun 2015, 07:54

Four days in and want to cancel

So after waiting more than 3 weeks i finally got my internet activated...from the word go had speed issues, so bad that a linespeed test cant even b complete. I phoned in and the agent re-authed and reset my port. Things got bit better and i proceed to use my internet, watching youtube, downloading and updating phone apps. <br> <br> Three days in i receive a email stating my useage is excessive. Really! Three days! I was told that i can use 70g before my line is throttled. I use +- 12g since activation and the last 2days the speed was so slow i cant even legally download a song from a recordpool im subscribe to. <br> <br> A friend staying in my complex have the same package with another ISP...same speed, shaped and data but he never had this issues. I geuss ill be joining his ISP very very soon. With all the negative comments bout Mweb on here, i was still willing to give them ago. Well...i know now that the complains is spot on.

0
Replies (1)
Mweb
Mweb's reply02 Jun 2015, 12:09
Official
Hello beresford,

Thank you for taking the time to bring this matter to our attention.

As per your discussion with our customer service consultant this matter has now been addressed.

We will be logging a call for you with a specialist as agreed for later this evening to do some testing with you.

We apologise for the inconvenience you may have experienced and thank you for your feedback.

Kind regards
MWEB Client Services