Formal Complaint Regarding Service and Billing Issues

It is deeply disappointing that I have to resort to such measures just to be heard. What makes this even more frustrating is that I have not even been with this service provider for a full month, yet I already find myself lodging a complaint.

I signed up at the end of March. Vuma acted swiftly—within 24 hours fibre was installed. However, I only received my router on the 8th. Immediately thereafter, I began receiving notifications of missed payments, despite being told I would be billed five days after the service became active. I paid promptly, yet I was billed incorrectly and later informed that a credit would be processed to correct the difference.

Today, I am once again receiving multiple messages about missed payments, along with demands for a reconnection fee. To make matters worse, my service has been terminated without any request from me, and I am now being charged approximately R3,000 for this termination—without any explanation.

In just two weeks of being a customer, I have endured unnecessary stress, wasted time, and fruitless attempts to reach your support team. This level of service is unacceptable and does not deserve a rating at all.