Formal Complaint Regarding NORD VPN Support Services

Dear MWEB Support Team, I am writing to formally lodge a complaint regarding the poor service I have experienced with your VPN support. For several weeks, I have been trying to get my VPN account reactivated, but the process has been extremely frustrating and unresolved. Every time I manage to connect with a support agent via chat, I am sent from one person to another without any clear resolution. Additionally, it is nearly impossible to reach an agent through your customer support phone line, which makes the situation even worse. This lack of responsiveness and accountability is unacceptable for a service I am paying for. I expect the following:

Immediate reactivation of my VPN account. A clear explanation of why this issue has persisted for so long. Assurance that your support process will improve to prevent similar experiences in the future.

Please treat this complaint with urgency and provide feedback within 48 hours. Regards, Warren