T
Thomas
1 reviews | Active since Oct 2022
05 Sept 2026, 10:33
For the past 8weeks ...
For the past 8weeks I had a problem with my internet about 7/9 agents could not help but today NICOLE manage to help me so I am happy she’s doing what she’s doing.
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Replies (1)
Mweb's replyOfficial
07 Sept 2026, 09:30Hi Thomas,
We can appreciate how difficult it must have been to deal with an ongoing connection issue over such an extended period and to speak with multiple consultants without finding a resolution. It’s therefore wonderful to know that Nicole’s support turned the experience around.We’ll continue working to improve consistency across every interaction, so our customers can receive effective support sooner and don’t have to go through the same process repeatedly.
Kind regards,
The Mweb Team
We can appreciate how difficult it must have been to deal with an ongoing connection issue over such an extended period and to speak with multiple consultants without finding a resolution. It’s therefore wonderful to know that Nicole’s support turned the experience around.We’ll continue working to improve consistency across every interaction, so our customers can receive effective support sooner and don’t have to go through the same process repeatedly.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply07 Sept 2026, 09:30
Official
Hi Thomas,
We can appreciate how difficult it must have been to deal with an ongoing connection issue over such an extended period and to speak with multiple consultants without finding a resolution. It’s therefore wonderful to know that Nicole’s support turned the experience around.We’ll continue working to improve consistency across every interaction, so our customers can receive effective support sooner and don’t have to go through the same process repeatedly.
Kind regards,
The Mweb Team
We can appreciate how difficult it must have been to deal with an ongoing connection issue over such an extended period and to speak with multiple consultants without finding a resolution. It’s therefore wonderful to know that Nicole’s support turned the experience around.We’ll continue working to improve consistency across every interaction, so our customers can receive effective support sooner and don’t have to go through the same process repeatedly.
Kind regards,
The Mweb Team
Best regards,