J
Janet
1 reviews | Active since Apr 2026
04 Apr 2026, 15:40
For the most part I received good service from MWEB
For the most part I received good service from MWEB. The only issue I have is the response time. Telephonically you can hold on and wait forever to be transferred, but I can also understand that because I'm not their only customer. Otherwise they try their best to assist.
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Replies (1)
Mweb's replyOfficial
07 Apr 2026, 09:21Hello Janet,
Thank you for sharing your experience. We're glad to hear that, for the most part, you received good service and that our team is doing their best to assist.
We appreciate your patience regarding response times, especially on the telephone line. We understand how frustrating long waits can be and will share your feedback with our Service Quality Team to help improve our processes.
If you need any further assistance, please send us a direct message on Hello Peter with your account details and a brief description, and we'll be happy to help.
Kind regards,
Mweb Team
Thank you for sharing your experience. We're glad to hear that, for the most part, you received good service and that our team is doing their best to assist.
We appreciate your patience regarding response times, especially on the telephone line. We understand how frustrating long waits can be and will share your feedback with our Service Quality Team to help improve our processes.
If you need any further assistance, please send us a direct message on Hello Peter with your account details and a brief description, and we'll be happy to help.
Kind regards,
Mweb Team
Mweb's reply07 Apr 2026, 09:21
Official
Hello Janet,
Thank you for sharing your experience. We're glad to hear that, for the most part, you received good service and that our team is doing their best to assist.
We appreciate your patience regarding response times, especially on the telephone line. We understand how frustrating long waits can be and will share your feedback with our Service Quality Team to help improve our processes.
If you need any further assistance, please send us a direct message on Hello Peter with your account details and a brief description, and we'll be happy to help.
Kind regards,
Mweb Team
Thank you for sharing your experience. We're glad to hear that, for the most part, you received good service and that our team is doing their best to assist.
We appreciate your patience regarding response times, especially on the telephone line. We understand how frustrating long waits can be and will share your feedback with our Service Quality Team to help improve our processes.
If you need any further assistance, please send us a direct message on Hello Peter with your account details and a brief description, and we'll be happy to help.
Kind regards,
Mweb Team