Fly-by Internet service

<p>My parents' ADSL line and data account is held by Mweb. For the last month, Internet connectivity would disappear or slow down to a standstill once a week. Each time, my parents phone technical support and each time the line or the account would be reset. Then miraculously the Internet connection would reappear. My parents had asked numerous times to please sort this out, but each time they are dismissed because the problem isn't with the Telkom line. Nothing gets done about this and so week after week my parents have to beg for their Internet connection to get restored, despite the fact that the fault lies with MWeb.</p> <p>This is absolutely disguisting, what's the point for paying for a service if you have constant interruptions?! Some consultants, realising that my parents are not technologically savvy blame them for not being able to help the matter further. Yet when I phone on their behalf, no additional troubleshooting is asked of me.</p> <p>A resolution of the matter wis urgently required. At this rate Mweb will lose customers, although judging by the attitude of some of the concultants the company couldn't care less anyway.</p>