Fixed my Slow Line

My internet was getting rather slow and my speed tests were showing half the speed that I ought to be getting. I sent a mail to MWEB complaining about the speed. Got an e-mail reply saying they will check it out and possibly get a technician to phone me. They scheduled the phone call for after work hours so that I would be home which was very convenient. Despite this however I still missed their call. Luckily the technician (Carl was his name) called back later in the evening to see if he could get a hold of me. We did some tests and he says it looks like the actual line is faulty. He lodged a ticket for me with Telkom. Telkom technician came out on Saturday (which was also very convenient for me). He found the fault, fixed it and my internet speed is back up to what I would expect :)<br> <br> I must say the process was overall very streamlined and was not nearly as bad an experience as I thought it would be.