Fired Mweb after 25 years

After 25 years of being a loyal customer I've closed my email with Mweb. Two hours on the phone yesterday with their tech department being extremely unhelpful. Haven't been able to access email for 2 weeks. Can't even phone in, coz the OTP they say they sent doesn't land. I get all my other OTPs no problem. They passed me from pillar to post, saying the problem is my side, even when I followed instructions. They are arrogant, complacent and don't deserve my business. It's a HUGE hassle losing this email after so many years. It touches EVERY area of my life, but I am desperate. Customer care is an unknown term for Mweb.